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Delivery Policy

We offer a range of delivery options: next day delivery, 1-2 day delivery and 2-4 day delivery to anywhere in Great Britain and Northern Ireland provided orders are received by us before 3pm.  For Highland and Island deliveries customers should allow up to 72 hours.

 

Some of our furniture products require a slightly longer delivery time and we will inform you by email of the alternative delivery date.

 

Delivery Charges

 

UK Mainland next day delivery: £7.95 for orders up to £69.99, free from £70.00

UK Mainland 1-2 day delivery: £4.95 for orders up to £29.99, free from £30.00

UK Mainland 2-4 day delivery: £2.95, free from £30.00

Deliveries to Highland and Islands - please add £12.00 to the above scale of charges

 

Returns

 

We offer a 'No Quibble' returns policy and you can return a product for any reason provided it is in a resaleable condition (ie: still in its original, unopened, unmarked packaging) and you inform us of your intention to return it within 14 days of its receipt.  If you contact us more than 14 days after receipt we may be able to accept the goods back, but not at the full credit value.

 

Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water.

 

Once the return is back in our warehouse and we have checked it to make sure it is in a resaleable condition we will process the refund if you paid for the goods via Paypal or a debit/credit card or issue a credit note if you have a credit account with us.

 

The refund / credit will be for the full price of the product along with any associated delivery charges.  We will endeavour to process this as soon as possible but certainly within 14 days of us receiving the return.

 

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